Support engineer Vacancy
Fulltime
The Hero role
As a Support Engineer, you are the first point of contact for our clients. You assist them via email and phone, ensuring they always receive the high-quality service they deserve.
What will you do?
- Support customers with technical questions and issues
- Follow up on support tickets and maintain clear communication with customers
- Manage and optimize support desk processes
- Assist with the technical processing of customer orders
- Contribute to more efficient and improved support workflows
In short: you make sure our support team can focus on what we do best - delivering innovative IT solutions for our customers.
Your skills
- MBO+ level of working and thinking, preferably with an IT background
- Accurate, well-organized, and able to work independently; you enjoy keeping things structured
- Service-oriented with strong communication skills; Dutch is required, and English is a plus
- Proactive, solution-oriented, and always looking for opportunities to improve processes
- In possession of a valid Category B driving licence
The fun extras
- A varied role within a growing IT company
- An informal working environment with short communication lines
- A competitive salary, aligned with your experience
- Good secondary employment benefits
- Room for personal development and training
- Opportunities to grow alongside the organisation and support department
- And last but not least: a close-knit team with a strong hands-on mentality
Apply
Together, we find the right solution. - Reverse thinking, Unique solutions.
Interested?
Sales Administrator
Good to hear you are interested! Please send your application by email to r.hilbrands@reverse-it.net. For more information or role-related questions, feel free to contact Roel Hilbrands via +31 591 535 199.
Finance Administrator
Are you the organised and financially minded professional Reverse IT is looking for? Then send your CV and a short motivation to v.nijman@reverse-it.net. For more information, you can contact Veronique Nijman (Head of Office Management) via +31 591 535 190.
Support Engineer
Are you the enthusiastic and service-oriented team player Reverse IT is looking for? Then send your CV and a short motivation to a.zuidema@reverse-it.net. For more information about the role, you can contact Arjan Zuidema via +31 591 535 190.
- We aim to respond within 2 working days
- A personal approach
- Without obligation