Efficient device management: from 50 minutes to 17 minutes
News
November 10, 2025
Miranda van Tellingen
The challenge
DynaGroup is a logistics service provider that supports hundreds of field employees daily, including technicians, drivers, and service and delivery teams. Technology plays a crucial role in this operation. Every employee relies on a mobile device for scheduling, communication, route information, and door-to-door payments. These devices are at the heart of the operation: without properly functioning devices, service delivery is immediately impacted.
The existing Mobile Device Management (MDM) system was sufficient for basic management, but as the organization grew, there arose a need for greater flexibility, improved remote management capabilities, and stronger support for software processes.
From challenge to solution
Reverse IT stepped in with a pragmatic, people-focused approach. Through a proof of concept, process-oriented consultancy, and accessible support, DynaGroup was able to handle much of the work themselves, with Reverse IT acting as a reliable sparring partner. This ensured a smooth transition without any disruption to business operations. Key elements included:
- A new platform (SOTI) that provides real-time insight into the status of all devices.
- The ability to remotely lock or wipe devices in case of loss or theft.
- Automated license management: expired or invalid licenses are detected and addressed.
- A central dashboard with detailed reports that quickly highlight any bottlenecks.
Measurable time savings and efficiency
The results are impressive:
- Onboarding time per device: from 50 minutes → 17 minutes.
- Number of management actions per device: from 50 → 11.
- DynaGroup’s IT teams can now focus much more on strategic management rather than routine tasks.
- Device management is now scalable, future-proof, and more reliable.
Frank Vootz (IT Manager at DynaGroup) states: “With the new system, we now have much better control over our devices and can work faster and more efficiently. The benefits in time savings, control, and improved insights far outweigh the investment and pay off immediately.”
Edgar Beck (Director of Reverse IT) adds: “The reduction in onboarding time and the drastic decrease in management actions demonstrate that device management can be made simpler, more efficient, and more reliable.”
Why this matters for your organization
Whether you work in logistics, retail, field service, or any other sector that relies on mobile devices in operations, the lessons from DynaGroup are widely applicable:
- Time Savings: Less time spent per device means faster deployment of staff and fewer delays.
- Efficiency: Fewer management actions reduce IT workload, lower costs, and minimize the risk of errors.
- Visibility & Control: Real-time insights and reporting allow you to proactively identify and resolve bottlenecks.
- Scalability & Future-Proofing: A solution that grows with your organization prevents the need for frequent reinvestment.
Immediate actions you can take
- Analyze your current device onboarding: How long does it take on average? And how many management actions are involved?
- Review your current MDM solution: Does it offer remote management, automated license handling, and real-time dashboards?
- Consider a partner who provides more than just software: Look for expertise in process and change management, as Reverse IT did.
- Set measurable goals: For example, reduce onboarding time by 60% and management actions by 80%, and track progress regularly.
Turn device management into a strategic advantage with Reverse IT
The DynaGroup case demonstrates that with the right approach, effective device management is not a support burden but a strategic advantage. Through collaboration with Reverse IT, onboarding time was cut in half, management was greatly simplified, and device management is now scalable and future-proof.
Want to accelerate onboarding and simplify device management? Get in touch to discover how we can help.