Time = Money

It’s clear that mobile devices play a critical role in both our business and personal environments, and this role continues to grow. This means that any disruption has a direct impact on operations. While a smartphone, laptop, or healthcare phone may be easily replaceable, how much time does it take to get the user back up and running? And what are the consequences?

Errors, application crashes, dead or defective batteries, outdated software versions, incorrect settings, or hardware defects can prevent employees from continuing their tasks. Often, this disruption affects multiple interconnected processes.

Start the stopwatch! How much time does it take to get this user back on track?

• Who should the user contact? Is this person available and reachable?
• How far or how long must the user travel to reach them?
• Is a replacement device available or does it need to be shipped?
• Can the issue be resolved remotely?
• What’s the total time required to resolve this?

Hardware is a commodity

A mobile device must be ready for immediate use, regardless of whether it’s tied to a specific individual.

• How much time and expertise are required to configure it?
• Is this expertise available, or is the company dependent on a supplier?
• What are the associated costs?

Dependence on mobile devices is increasingly focused on the applications and software running on them. Big tech companies, platforms, and the business data behind them must always remain accessible, secure, and compatible with managed mobile devices.

Updates, Updates, and More Updates

The software landscape has transformed in terms of availability, user-friendliness, hosting, and development. In the past, software updates were rolled out quarterly, monthly, or biannually with much fanfare. Now, many apps follow a continuous update model, releasing updates weekly or even daily.

This “rolling release” approach keeps devices equipped with the latest improvements and features but comes with risks—especially for critical business applications.

• A small update can have significant consequences.
• The rapid development and deployment (CI/CD) often leave little time and resources for thorough testing.
• Even advanced AI testing tools can miss bugs, and errors may disrupt essential business processes.

Consider the fallout:

• What is the impact on the organization and customers?
• What are the consequences for users and IT colleagues?
• Can the update be quickly reversed or the error resolved?
• How many employees are affected?
• What is the impact on clients or stakeholders?
• How much time is required to fix it all?

Could this have been prevented?

Standing still means falling behind. Updates are essential because each improvement or new feature can help employees perform tasks faster, more efficiently, and with greater accuracy. This can provide a competitive edge or save time—and money.

Key considerations:

• Do you have control over delaying or preventing an update?
• Are you compelled to update due to a critical data breach or vulnerability?
• Who takes responsibility?

The solution

Prevention is better than cure. Mobile Device Management (MDM) or Enterprise Mobility Management (EMM) enables IT departments, warehouse managers, supervisors, or team leads to address and prevent such issues as efficiently and effectively as possible.

By evaluating the time-consuming and financial implications of these scenarios, it’s evident that an investment in MDM can pay for itself within a year. Moreover, MDM unlocks additional possibilities to enhance operations:

• Automating processes and tasks
• Integrating with other business applications
• Visualizing data from mobile devices (e.g., sensor data) in dashboards for proactive insights

What does it take?

Reverse IT has carefully selected the best MDM solutions from the vast array of options, using criteria such as:

• Maturity (long development history)
• Extensive and in-depth functionality (automation)
• Support for multiple operating systems (OS)
• Brand independence with superior compatibility
• Strong references and global support

The SOTI EMM platform emerged as the top solution. It’s a rapidly growing platform with 25+ years of development, offering MSP status and delivering significant benefits to our customers. SOTI translates real-world challenges into automated solutions.

Why choose Reverse IT?

• Expertise in implementing and managing SOTI and mobile devices
• Comprehensive training and support
• Ensuring businesses can operate seamlessly, regardless of IT knowledge

Let Reverse IT take the complexity out of mobile device management, so you can focus on what matters most—running your business.