Defective devices due to use and misuse

How many of the mobile devices and scanners used within your organization were damaged in the past year? Do you have insight into the cause of these defects, and what was the impact on your team's productivity? These questions touch on a critical issue in managing rugged mobile enterprise computers. Rugged devices are essential in demanding environments, but defects remain a challenge.

Services

September 17, 2024

Reverse IT

Defective devices due to use and misuse image

The balance between durability and ease of use

When choosing equipment for intensive use, it’s essential to find the right balance between durability and user-friendliness. A well-chosen device can help reduce wear-and-tear defects and enhance overall efficiency.

The right level of durability can significantly decrease the risk of damage due to daily use. However, challenges still exist:

Extra-durable PDAs: These devices are heavier and less ergonomic, which can decrease user comfort. This may result in users handling the equipment less carefully.
Compact handhelds: These are lightweight, ergonomic, and easy to use, but more prone to damage, such as from drops.

Often, a middle ground that balances durability and user-friendliness proves to be the best option for many organizations.

How to prevent defects and malfunctions

While it’s impossible to eliminate all defects completely, you can significantly reduce them by:

Awareness: One-time instructions on cautious device use have little long-term impact. It’s crucial to foster a culture where employees feel engaged and responsible for the equipment they use. Reverse IT assists organizations in promoting this awareness with practical tools and training sessions.

Traceability: While software can track user activities, there is often a lack of tools to trace specific devices. This makes it challenging to attribute damage, loss, or misuse to an individual employee. Reverse IT provides solutions that enhance traceability and bring clarity to how devices are used.

Accountability: Managers are responsible for overseeing device use. Without clear information on who is accountable, holding employees accountable for misuse can be difficult. Reverse IT helps organizations implement systems that establish and clarify responsibility.

Smart solutions for defects and cost management

Defects due to misuse can lead to unexpected costs. It’s important to adopt an appropriate strategy to mitigate these expenses:

Support Contracts: With a support contract, you can arrange additional coverage for device defects. This extra coverage typically costs between €200 and €600 per device. While it’s an investment, it provides peace of mind and helps avoid unexpected repair expenses.

Spare Devices: Another option is to maintain a stock of spare devices. When a device malfunctions, an employee can continue working without interruption. The cost of spare devices usually ranges from €800 to €1,500 per unit. Reverse IT assists you in managing this spare inventory efficiently, ensuring minimal downtime and optimized use of resources.

Gain control over your equipment and costs

Mobile Device Control (MDC) helps prevent defects and misuse through comprehensive monitoring and control. With real-time tracking and detailed reporting, you can quickly identify problematic behavior and take immediate action. By collecting in-depth data on device usage, MDC helps to prevent damage and misuse, minimizing unexpected costs and downtime.