Increased efficiency and productivity
Reverse IT helps with SOTI MobiControl integration to save online supermarket Picnic seventy working days of manual configurations
70 days
Saved manual labour
4000 devices
Under management
Operating comfort
For runners
Picnic was founded in the Netherlands in 2015 with just four electric delivery cars. Today, Picnic has the largest fleet of electric delivery cars in Europe, with more than 2,000 vehicles delivering groceries to hundreds of thousands of customers. Through the Picnic app, customers find the same groceries as in the supermarket, but at the lowest price, and are delivered to their door for free.
Picnic is expanding to new cities every month and was awarded as the fastest-growing company in the Netherlands in 2019. Expansion into other countries, such as Germany in 2017 and most recently France, underlines Picnic's ambition to offer sustainable delivery solutions. With a strong focus on technology, Picnic strives to offer innovative and efficient home delivery services to customers across Europe.
The challenge
Picnic's rapid growth brought the need for new and efficient operational systems. Manual processes for managing devices and orders were reaching their limits. Delivery drivers, or ‘runners’, depend on optimally functioning systems during their work. When the batteries of their devices start to run down, deliveries can be delayed. Moreover, security and compliance are critical, and it is not feasible to place a technician at every location to configure devices.
Picnic was looking for a solution that would not only improve operational efficiency, but also enable reliable and secure operation of their technology, regardless of the location of their delivery drivers.
Reverse IT's solution for Picnic
Reverse IT helped Picnic by proposing and implementing SOTI technology, leading to significant improvements in operations and increased reliability of their devices. With the integration of SOTI technology, errors that occur while working can now be corrected remotely by a single specialist. With battery status and inventory now instantly visible, Picnic can identify problems within seconds and proactively charge or replace mobile devices before they are deployed for deliveries.
This solution has improved the runners' user experience, as they now receive continuous support during their journeys. Runners' mobile terminals are always equipped with a full battery and the latest software updates. Thanks to SOTI MobiControl, the leading Enterprise Mobility Management (EMM) solution, Picnic can now manage all Android devices running on different operating systems. This ensures uniform and reliable operation of their technology, allowing Picnic to continue delivering its delivery services in the best possible way.
The results
Before SOTI MobiControl went live, it took around 20 minutes to set up a new device; that time has now been reduced to around 3 minutes. Picnic now manages over 4,000 devices with SOTI MobiControl and this has saved about 70 days of manual work. Device downtime has been greatly reduced and operational efficiency has improved. Security and compliance are also very important to Picnic. The company can easily give all its employees clear and safe guidelines for working with devices. Picnic and Reverse IT further cemented their existing relationship in April 20223 and extended the partnership for several more years.
Mobile Device Management redefined
Our approach is unconventional, and our end-to-end solutions are unique. Whether it's handheld terminals, PDAs, or other mobile devices, we offer more than just management. As an independent partner, we help organizations work more sustainably and productively, streamline logistical processes effectively and efficiently, and achieve cost savings. We ensure that your employees can work safely, quickly, and seamlessly—anytime, anywhere. Choose Reverse IT and experience the power of reverse thinking in managed services.
Reverse Thinking. Unique Solutions.
